Privacy Policy

Last Updated: 05/09/2026

Introduction

Luxurious Glass LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Submit a support request or contact form

Request information about our services

Contact us by phone, email, or website form

Schedule an appointment or service consultation

This information may include your name, email address, phone number, service address, and details related to your inquiry or requested service.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address

Browser type and version

Operating system

Pages visited and time spent on pages

Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our services

To evaluate your property and prepare cash offers

To communicate with you about your inquiry or transaction

To send you updates (i.e., Appointment Reminder, Appointment Cancellation, Appointment Rescheduling) and responses

To analyze website usage and improve user experience

To comply with legal obligations

To protect against fraud and unauthorized access

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

SMS/Text Messaging Privacy and Consent

A2P Compliance Statement

Luxurious Glass LLC is committed to full compliance with A2P (Application-to-Person) messaging regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, CTIA guidelines, and all carrier-specific requirements effective in 2026.

SMS Communications & Consent

By voluntarily opting in through our website forms, you agree to receive customer care and support SMS messages from Luxurious Glass LLC related to your inquiries, appointments, scheduling, and requested services.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Types of Messages and Content

We send customer care and support SMS messages only.

These non-promotional messages may include:

Appointment reminders and confirmations

Responses to customer inquiries

Project and service updates

Scheduling coordination

Customer support follow-ups

Document or photo requests related to active service inquiries

All messages clearly identify Luxurious Glass LLC as the sender and are strictly related to customer-initiated interactions and requested services.

No marketing or promotional messages are sent.

Message Frequency and Timing

Message frequency varies based on your activity and the stage of your property transaction:

Transactional: Variable frequency based on your active transactions (typically 2-10 messages per transaction, may vary)

We respect reasonable messaging hours and will not send non-urgent messages outside of 8am-9pm in your local time zone unless you have an active urgent transaction.

Message and Data Rates

Message and data rates may apply as determined by your mobile carrier. You are responsible for any charges incurred from your carrier for receiving or sending text messages. Contact your mobile carrier for details about your messaging plan and any applicable charges. We are not responsible for carrier charges.

How to Opt Out (STOP Commands)

You can opt out of receiving text messages at any time using any of these methods:

Reply STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any message

Call us at (239) 315-4138 to request removal

Email us at [email protected] with your opt-out request

After opting out, you will receive one confirmation message acknowledging your request. You may continue to receive messages briefly as messages already queued are delivered.

How to Get Help (HELP Commands)

For assistance with our SMS service:

Reply HELP or INFO to any message for assistance

Call our support line at (239) 315-4138

Email us at [email protected] with questions

Visit our website for additional support resources

SMS Data Collection and Usage

When you voluntarily opt in to receive SMS communications from Luxurious Glass LLC through our support request form, we may collect and use the following information:

Name

Mobile phone number

Email address

Service inquiry details submitted through the form

Consent status and timestamp

Message delivery and opt-out records

This information is used solely to:

Respond to customer inquiries and support requests

Coordinate appointments and scheduling

Provide customer care and service-related updates

Maintain compliance and consent records

Honor opt-out requests

Comply with legal and regulatory requirements

Mobile information will not be shared with third parties. Text messaging originator opt-in data and consent will not be shared with any third parties.

SMS Data Retention

We retain SMS consent records and related data for:

Active consent: Duration of consent plus 4 years for compliance purposes

Opt-out records: Permanently retained to honor your preferences

Message logs: Up to 3 years for compliance and dispute resolution

Your SMS Privacy Rights

You have the right to:

Withdraw consent at any time without penalty

Access your SMS consent records

Request correction of your mobile number

Request deletion of your SMS data (subject to legal retention requirements)

File a complaint about our SMS practices

To exercise these rights, contact us at (239) 315-4138.

Brand Registration and Verification

Luxurious Glass LLC maintains proper brand registration with carrier networks and SMS aggregators as required by A2P regulations. Our messaging campaigns are registered and verified to ensure compliance and deliverability.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

Depending on your location, you may have the following rights:

Access to your personal information

Correction of inaccurate information

Deletion of your information

Restriction of processing

Data portability

To exercise these rights, please contact us at (239) 315-4138.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Luxurious Glass LLC

351 Tenth Street N

Naples, Florida, 34102

Phone: (239) 315-4138